Flight delayed or cancelled? Your rights explained


The day has finally arrived! The holiday you’ve been looking forward to for months has finally come round. You’re elated! You arrive at the airport in good time, luggage in hand and can’t wait for some well deserved down time.

Holidays are to be looked forward to, however the start (or end) of a holiday can be ruined if your flight is delayed or cancelled. This can take precious time away from your holiday and undo all the de-stressing holidays can bring.

Hopefully it is not something many of us have experienced, however what if it has happened to you?

A recent European Court judgment has clarified the rules on compensation for delayed flights.

Depending on the circumstances of the delay, it is possible to make a claim for compensation (up to €600 per person) under EU rule 261/2004, providing that the airline is to blame.

The rules only apply to flights departing from an EU airport or any flight arriving in the EU as long as it is with an EU airline. If this is not the case, you will need to check the terms and conditions of the airline company you travelled with in order to see if there is any other way you can claim.

In addition the delay must be three hours or more. Note the delay applies to your arrival time, not to your departure time, so if you are 4 hours delayed leaving, but arrive at your destination 2 hours and 55 minutes late then you will not be entitled to compensation.

The amounts of compensation payable are fixed depending on the distance of the flight and the length of the delay.

It is also possible to claim for cancelled flights depending on a number of factors including the reason for the cancellation, the notice given by the airline, the distance of the flight and the timings of the new flight.

One final point to bear in mind is that you have 6 years to claim from the date of the original flight.

So, if you’re unsure whether you’d be eligible for compensation or wish to enquire with regard to making a flight claim then please do not hesitate to contact me. Remember we can deal with this for you on a ‘No win – No fee basis.’


Sophie Watson

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For an initial consultation or any questions call

0113 254 9733

or you can also email us direct and arrange to pop into one of our offices.


0113 254 9733

Pudsey Legal
Cringlebar House,
415 Bradford Road, Pudsey,
Leeds, LS28 7HQ


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