Regulatory information

Pudsey Legal is a trading name of Pudsey Legal Services Limited, registered in England & Wales with number 07865032 and whose registered office is Cringlebar House, 415 Bradford Road, Pudsey, Leeds, LS28 7HQ.
 
The company's VAT number is 827 7692 81

Pudsey Legal Services Limited is regulated and authorised by the Solicitors Regulation Authority no. 573274 www.sra.org.uk
 
All SRA regulated businesses are subject to the rules and principles outlined by the professional conduct handbook, which is available at the following site:
www.sra.org.uk/handbook

Pudsey Legal and its employees abide by this code of conduct. Where the Code is not available online, the link provided detials contact information for the SRA who will provide details upon request.


Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

Pudsey Legal Complaints Policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

Our Complaints Procedure

If you have a complaint, please contact Mr Paul Kaye at:

Pudsey Legal

Cringlebar House

415 Bradford Road

Pudsey
LS28 7HQ

 

In the event that your complaint involves Mr Kaye, then please contact Mr Nigel Beck at the above address

Dependent upon the nature of the complaint, either Mr Kaye or Mr Beck will respond.

What will happen next?

  • We will send you a letter acknowledging your complaint within 2 working days of us receiving your complaint
  • We will record your complaint in our central register and open a file for your complaint. We will do this within a day of receiving your complaint.
  • We will then start to investigate your complaint and will write to you with our proposals for resolving your complaint within 14 working days. We will only do this if we feel the complaint is capable of resolution without the need for a face to face meeting. If our proposals are accepted then this will be the end the matter.
  • If our written proposals are not accepted or if we feel a face to face meeting is necessary at the outset them we will invite you to meet the person handling your complaint to discuss and hopefully resolve your complaint.
  • Within 5 working days of any meeting we will write to you to confirm what took place and any solutions we have agreed with you.
  • At this stage, if you are still not satisfied you can write to us again. We will then arrange to review our decision. We will arrange for either Mr Kaye or Mr Beck (depending upon who reviewed the complaint initially) who will not have been involved in your complaint to review it. We will do this within 10 working days of receiving your written response.
  • We will let you know the result of the review within 5 working days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons. If you are still not satisfied, you can contact the Legal Ombudsman about your complaint. If you want to contact the Legal Ombudsman you should call 0300 555 0333, or e-mail them at enquiries@legalombudsman.org.uk or write to them at PO Box 6806, Wolverhampton, WV1 9WJ. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint

If we have to change any of the timescales above, we will let you know and explain why.

 

 

 

 

Call or visit today

For an initial consultation or any questions call

0113 254 9733

or you can also email us direct and arrange to pop into one of our offices.

Contacts

Telephone
0113 254 9733

Pudsey Legal
Cringlebar House,
415 Bradford Road, Pudsey,
Leeds, LS28 7HQ

 


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